Privacy
Policy

Plainton lights Pvt. Ltd. ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information when you use our website:

Personal Information

• Identity Data: Name, email address, phone number, shipping/billing address
• Payment Data: Credit/debit card details, UPI ID, net banking information (processed securely through third-party payment gateways - we do not store full payment details)
• Account Data: Username, password, order history, wishlist items

Non-Personal Information

• Browser type and version
• Device information (OS, screen resolution)
• Pages visited, time spent, and navigation patterns
• IP address and approximate location

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including sending order confirmations and shipping updates
• To communicate with you about your account, orders, and inquiries
• To send marketing communications (with your consent) about new products, offers, and blog content
• To improve our website, products, and customer experience
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill your orders and provide customer support
• Consent: For marketing communications and optional data sharing
• Legitimate Interests: To improve our services, prevent fraud, and analyze website usage
• Legal Obligation: To comply with applicable laws and regulations

4. Data Sharing & Disclosure

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including:

• Payment processors (Razorpay, Paytm, etc.)
• Shipping and logistics partners (Delhivery, Blue Dart, etc.)
• Email and communication platforms
• Analytics providers (Google Analytics)

These third parties are contractually obligated to protect your data and use it only for the services they provide to us.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Order information is retained for 5 years for accounting and tax purposes. Marketing data is retained until you withdraw consent.

6. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Restriction: Request restriction of processing your data
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact us at crm@srlites.com.

7. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly (navigation, preferences, enquiry forms)
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and measure their effectiveness

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes SSL/TLS encryption for data transmission, secure payment gateways, and restricted access to personal data.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but strive to protect your data to the best of our ability.

9. Third-Party Links

Our website may contain links to third-party websites (social media, payment gateways, etc.). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Plainton lights Pvt. Ltd.
Email: crm@srlites.com
Phone: +91 9971106086
Address: 1888/4 Kumar Cinema Building, Bhagirath Palace, Chandni Chowk, Delhi – 110006